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Crisis line workers meet struggle with empathy

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Crisis line workers meet struggle with empathy

Feb 11, 2024 | 11:37 am ET
By Allie Wagner
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Crisis line workers meet struggle with empathy
Description
Suzin Kratina picks up her grandaughter to get ready for lunchtime while her husband prepairs Larkin's food in Missoula on Oct. 16, 2023. (Photo by Ava Rosvold of the University of Montana School of Journalism.)

 

About this series

During February and March, the Daily Montanan is collaborating with students at the University of Montana to present the School of Journalism’s work on the topic of mental health in Montana. Each Sunday, the Daily Montanan will spotlight one of the stories that was featured in Byline magazine, which showcases the work of UM journalists and photojournalists. The entire series with complete photos can be found here.

Students in the University of Montana School of Journalism produce a magazine every other year as part of their capstone experience. 

Please note that several of the stories contain potentially triggering material. Don’t be reluctant to seek help if you or someone you know is in danger. Call or text the mental health crisis line at 988 or reach out to local resources to get the help you need.

Crisis line workers meet struggle with empathy
Suzin Kratina’s reflection bounces off of a mirror in her at home office in Missoula on Oct. 16, 2023. (Photo by Ava Rosvold of the University of Montana School of Journalism.)

“Thank you for calling 988 Lifeline, my name is Suzin. How can I best support you this evening?”